Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! That is a small independent e-commerce company located in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are searching for an awesome solution to relax or kick back, get one of these cigarette.
As with any new business, you will see some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, having less online sales delayed the start of online orders significantly for the initial half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we were not able to provide our regular customers with the biggest discount to celebrate our six month anniversary as an organization. As it turns out, the delay was not due to the economy, but to a problem with Brightpearl’s end of the entire year shipping plan. Ultimately, the problems with the shipping system were enough to really put us on our guard for the next six months as we planned for the second quarter of our year.
Unfortunately, we didn’t have much time to prepare, as we were behind on many orders for the next half of the year. Thankfully, after reviewing our data, we realized podsmall.com that people could pretty much depend on the electric tobacconist to meet all of our future orders. Once we received the order volumes, we started making repairs and improvements to our online store. Things were looking good, but things were still not quite there. We had to understand how to better advertise and market our e cigarettes and vaporizer products to increase the interest in them.
We have been happy to report that this quarter, we saw a dramatic increase in our sales. It appears that the majority of our customers are responding positively to our recent marketing efforts and that we are increasingly being welcomed back by the vapor marketplace. However, despite this welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. This is something we will have to address on the next six months.
Along with an increased number of sales and new customers, we have been also now seeing more negative reviews about our business than ever before. The unfortunate news is that people have recently been targeted by way of a group of local “rogue” business vandals, who unfortunately caused an amount of physical damage to our storefront. While our storefront was severely damaged, we have been able to operate it with a minimal degree of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the period of time that we are providing free expedited shipping for some orders.
One of the other areas we’ve seen an increase in recently is in the number of people calling our hotline and requesting service. More often than not they are reporting issues with either the product or their receipt. It’s unfortunate that lots of of these individuals don’t realize that we have a returns policy in place. Because of this policy, we’ve been overwhelmed with the number of calls and emails we are receiving. It’s clear that we are currently experiencing an elevated amount of calls and reports from our valued customers. Regardless of the inconvenience, we have been always glad to provide in-kind services such as a refund, replacement or money-back guarantee, so as to ensure their satisfaction.
Beyond the above news-report topics, you can find other important issues we’ve witnessed recently. For instance, among our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we have implemented an emergency replacement policy in place for several electric Tobaccconists, regardless of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the volume of questions we receive in regards to our services and products.
Recent press accounts reveal electric Tobaccconists struggle to cope with extended repair times. We regret to share, but it is the reality of running a retail business, even one focused on providing exceptional customer service. While our goal remains to strive for continuous improvement and to continually improve our customer experience, we are taking every step necessary to address any issues our customers could have. As well as hiring additional staff, we’ve also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.